FOCUS-Login Page

Then, in response to customer demands, a combined single service for customers has been released in 2005 named FOCUS that derived from its mission 'FOR
CUSTOMER SATISFACTION.' So the title 'FOCUS' represents the system's principles and ideas that guide interactions with clients and exhibits how it services its
customers. SHI and FOCUS respect customers above all and communicate openly.
Please enjoy how much we try to listen and respond to customers and seek to exceed your expectations.

: FOCUS system has been expanded and improved to serve
SHI's clients usually ship owners and classification societies
by facilitating better communication between clients
and SHI as a collaborative customer support platform
that includes a variety of services like quality
management, guarantee claim maintenance,
and office & resident support service.

: Project Building Information & Quality service.
Customers can easily get their project building progress information
and quality services according to each major parts such as
design, material, production, inspection/test, and NCR
on real time basis. It makes easy to find their project
status and efficient to communicate with SHI for
management of inspection/test, NCR, and punch

: Office and Residence Support
Samsung FOCUS system provides the sesrvices
of GSA such as Government & Shipyard Permit
and Office & Apartment Maintenance. You are able
to request the services and get the real-time information
such as due date, stage, person in charge,contact number
of the services you requested. You are also able to use Q & A section
for each service you requested and SHI will provide feed-back for your
question and voice promptly.

: Guarantee Claim Maintenance
Customers are not only able to check the latest
status of the claims which they have issued, but also
leave a comment for each claim. In addition, they can
simply register ship's itinerary to ask spare parts, service
engineers and so on.

System	Person in charge	Tel	E-mail
Pre-Delivery	Kim, Kyoungyoung	+82-55-630-6917	angelaxo.kim@samsung.com
Post-Delivery	YEONJUNG PARK	+82-51-933-5623	yjs718.park@samsung.com
Power & Control system service	CSAS S&SYS		csas@samsung.com
Customer Service	KimGyuri	+82-55-630-1618	gyuri123.kim@samsung.com
(NINGBO) Pre-Delivery	DaeIk Kim	+82-55-631-0289	di1671.kim@samsung.com
(NINGBO) Post-Delivery	DaeIk Kim	+82-55-631-0289	di1671.kim@samsung.com
Supplier Inspection Management	BOUNGOK NA	+82-55-631-4186	bo.na@samsung.com

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